Office Administrator/ Front Desk Servces (Non-profit / Co-Working Space)

About LACI 

The Los Angeles Cleantech Incubator (LACI) is a nonprofit organization creating an inclusive green economy by unlocking innovation (through working with startups to accelerate the commercialization of clean technologies), transforming markets (through catalytic partnerships in zero emission transportation, clean energy and sustainable cities) and enhancing communities (through workforce development, pilots and other programs). Originally founded as an economic development initiative by the City of Los Angeles and its Department of Water & Power (LADWP), LACI is recognized as one of the most innovative business incubators in the world. Learn more at laci.org

Position Summary:

The Office Administrator  at LACI, ensures proper flow of front desk and office procedures, supports  LACI and the La Kretz Innovation Center (a co-working space in the Arts District) by carrying out common office duties. Maintains a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.  This role reports to the Campus Operations Director.

What You’ll Do:

• Front Desk Management: Manages front desk area and assists visitors checking in. Answers phone calls/voicemails and transfers them as necessary. Manages correspondence by answering emails and Campus internal ticketing system. 
• Mail Room and Supplies: Keep front desk area, mail room, supplies closet orderly. Manages mail and packages notifications to Campus Members. Maintains stock lists, orders supplies as needed, and processing corresponding invoices and coding for accounts payables as necessary
• Events and Tours:  Support Campus events including set-up and break-down. Support on Campus tours as needed. Supports Campus Management Team with duties, projects, tasks as needed. Coordinate with vendors including Security, Janitorial, Parking, etc.
• Operations and Administration: Ensures community equipment is operational and maintained including Campus printers, coffee machines, etc.  Signage, notifications, wayfinding e.g. drafts, formats, files, and prints relevant documents including Campus notices, fliers, etc. Organizing and maintaining digital records and filing systems for the Campus Management Team. Audit of card access system as required
• Member Support: Interacts with members and delivers excellent customer service. Supports member onboarding/offboarding for Campus and APC access. Assists members & LACI to book rooms for meetings. Assists in invoicing members 

Why You’re Right for the Job:

• You’re solutions-oriented. You’re great at problem-solving and people always notice your positive attitude. Helping others is important to you. 
• You're agile and adaptable. You love planning your days, but you don't hold too tightly to your plans. You understand that priorities can shift quickly, and you can respond to change with grace and ease.
• You’re a team player. You genuinely enjoy working alongside others, and you tend to bring a sense of camaraderie and joy into your work. You are known by your friends and colleagues as a person who prioritizes relationships built on mutual respect and authenticity.
• You do a great job at any job.  You take pride in your work - even with “easy” tasks. You’re confident in the skills you bring to the team and thrive under limited supervision, without hesitating to ask for help when you need it. 
• People trust you. You are honest, trustworthy and have the ability to maintain discretion in handling sensitive information.

Requirements:

Basically, we want to know you can get the job done. This means you have:

• Exceptional communication and customer service skills
• Prior office management/admin experience 
• Strong attention to detail
• Strong prioritization, time management  and organization skills
• Technical skills, including proficiency with Microsoft Office & G-Suite
• Presentation skills and the ability to speak to Campus initiatives and LACI mission to visitors

Preferred Qualifications

• Self-motivated and self-directed
• Integrity and professionalism 
• Experience working with/managing security contractor/vendors
• A LEED AP,  WELL or other relevant green building certifications or desire to obtain
• Knowledge of customer relationship management software

Work Requirements

• Must work onsite from Downtown LA office 5 days/week
• Ability to move/lift heavy objects (up to 40 lbs)

Position Details:

This is a full-time position, starting immediately. LACI operates out of the La Kretz Innovation Campus, in the bustling Downtown LA Arts District. Since we are rapidly growing, you will be getting in on the ground floor at LACI, with the opportunity to evolve with us and shape your future here. 

Salary Range: Coordinator Range $52-56k commensurate with experience, education, skills, etc and total compensation package including health benefits, 401k match, professional development, commuter benefits and more.

In addition to working on a campus with other innovators, we offer industry competitive benefits including:  paid holidays, vacation/sick time, health benefits, 401(k) plan, professional development, and paid parking. We also support alternative transportation with a metro pass for every employee.